NAPA VALLEY COUNSELING CENTER
We ask that charges for each session be paid in full at the time of services unless previous arrangements have been made. We accept Visa, MasterCard, American Express, Discover, cash, or check. Our counselors are approved providers for most major insurance plans. If you plan on filing with insurance, we ask that you check before scheduling to ensure we are in-network with your particular plan. We will assist you in determining your co-pay and deductible responsibilities.
Cancellations or Missed Appointments
Appointments must be canceled at least 24 hours before the scheduled appointment time. Failure to cancel will be reflected as a missed appointment and fees will apply. It is worth noting that insurance companies will not reimburse for missed sessions. The only time this fee will be waived is in the event of an emergency or illness. Clients who fail to pay the fees for missed appointments will not be allowed to schedule future appointments.
Missed appointment fees:
- 1st occurrence: $25
- 2nd occurrence: $50
- 3rd and following occurrences: $100
Policy applies to both in-office and telehealth appointments.